Why are your prices so low?
Is a prescription required?
Can you fill prescriptions from American doctors?
Is there a limit on how much I can buy?
Why can't I buy Valium, Tylenol #3 or similar medications from your pharmacy?
How long will it take to process my new order and ship my drugs?
Will you accept my insurance?
How do I pay for my order?
How does the quality of Canadian medications compare to American medications?
What is a "generic" drug?
Does Polarmeds meet all of the legal requirements in order to ship drugs to the United States?
Why do some drugs have different names in Canada?
Are all drugs available in Canada?
Do I get charged a shipping charge for each prescription?
Are all drugs less expensive in Canada?
Are there any other fees other than the drug cost and shipping/handling?

Q. Why are your prices so low?
A. Our prescription pricing is often lower than drug prices in the U.S. for several reasons. The first reason is the strong U.S. dollar compared to the Canadian dollar and secondly the Canadian government utilizes price controls on pharmaceuticals and caps subsequent price increases.

Q. Is a prescription required?
A. Yes! We require a prescription for all medications. Just like your local pharmacy we require a valid prescription from a physician licensed to practice in your area of residence.

Q. Can you fill prescriptions from American doctors?
A. Yes we can, once a Canadian doctor has reviewed your "chart" and approved the prescription under his/her Canadian license.

Q. Is there a limit on how much I can buy?
A. Yes. The United States Food and Drug Administration (FDA) limits the quantity of medication we can send you to a 3 months supply. If your prescription allows refills, you can order these refills from us every 3 months.

Q. Why can't I buy Valium, Tylenol #3 or similar medications from your pharmacy?
A. We legally cannot ship any narcotic or controlled substance across the border. We also will not sell any habit forming medications.

Q. How long will it take to process my new order and ship my drugs?
A. Your order may take up to 3 days to process and up to 14 days for shipping provided that there are no problems with your order (e.g. missing information, credit card processing difficulties).

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Q. Will you accept my insurance?
A. Unfortunately no. We are located in Canada and because of this we cannot accept any foreign insurance. We will provide you with a proper receipt for insurance purposes. Your insurance company may or may not accept our receipts. If you have private insurance, you should contact your insurance company prior to ordering from us to see if they will reimburse you for prescriptions purchased from Canada.

Q. How do I pay for my order?
A. We accept Visa and MasterCard. We also accept check or money order, however, we must verify the check or money order prior to shipment of the order. We do not accept Discover Card or any other form of payment.

Q. Why do some drugs have different names in Canada?
A. These are trade or brand names registered by the manufacturer. In different countries manufacturers will often use different trade names. The medications have the same active ingredients, but may look different and have a different trade name. (For example Prilosec (U.S.) and Losec (Canada), or Augmentin (U.S.) and Clavulin (Canada)).

Q. How does the quality of Canadian medications compare to American medications?
A. The Canadian government has very strict requirements for the manufacturing of medication in Canada. These requirements are very similar to the requirements in the US. Some of the drugs sold in Canada are actually manufactured in the US and repackaged for sale in Canada.

Q. What is a "generic" drug?
A. "generic" drug is the exact same medicine as the "name brand" product but made by a competing company. Canada has some of the highest standards and strictest guidelines in the world for the manufacturing of "generic" drugs. While many people believe that "generic" drugs are somehow a different medication, they are not. They are the exact same medication, available at a much lower price.

Q. Does Polarmeds meet all of the legal requirements in order to ship drugs to the United States?
A. Yes. Polarmeds presently meets all legal requirements in Canada and the United States to enable them to ship prescription drugs into the United States.

Q. Are all drugs available in Canada?
A. No. Not all medications available in other parts of the world are available in Canada. However, the majority of medications are available.

Q. Do I get charged a shipping charge for each prescription?
A. No. The shipping charge is for each shipment.

Q. Are all drugs less expensive in Canada?
A. No. The majority are less expensive, but there are exceptions.

Q. Are there any other fees other than the drug cost and shipping/handling?
A. No. The physician review and pharmacy dispensing fees are included in our drug prices. THERE ARE NO HIDDEN FEES!

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